1. About this policy
Solvtech Pty Ltd (ABN 88 703 363 213), trading from Melbourne VIC, is committed to protecting the privacy of our clients, website visitors and business contacts. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
This policy applies to all personal information collected by Solvtech Pty Ltd, whether through our website at https://solvtech.online, by email, through our quotation and enquiry forms, or in the course of providing professional business and consulting services.
2. The personal information we collect
The types of personal information we may collect include:
- Your name, position title and business or organisation name;
- Your email address and preferred contact details;
- Information you provide in enquiries, quotation requests and correspondence, including details of the business services you require;
- Business, financial and operational information you provide to us so that we can deliver consulting services to you or on your behalf;
- Records of communications between you and our team;
- Website usage data collected through cookies and analytics tools.
We do not knowingly collect sensitive information (such as health, religious or political information) unless it is directly relevant to the services we provide and you have consented to its collection.
3. How we collect personal information
We collect personal information in the following ways:
- directly from you when you contact us by email, complete our quote or contact forms, or engage our services;
- during the course of delivering professional business and consulting services to you;
- from publicly available sources, such as business registers and your organisation's public website, where it is reasonable and practicable to do so;
- from third parties you have authorised to provide information to us on your behalf.
Where it is reasonable and practicable, we collect personal information directly from you. If we receive information we have not requested and it is not needed for our functions, we will deal with it in accordance with the Australian Privacy Principles.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries and preparing quotations for our services;
- providing professional business and consulting services to you or your organisation;
- managing our relationship with you, including invoicing, payments and client records;
- complying with our legal and regulatory obligations, including tax and record-keeping requirements;
- improving our website, services and client experience;
- communicating with you about services that may be relevant to your business, where you have consented or would reasonably expect such communication.
We will not use or disclose your personal information for any purpose that is incompatible with these purposes without your consent, unless permitted or required by law.
5. Disclosure of personal information
We may disclose personal information to:
- professional advisers engaged by us, such as accountants, auditors and legal advisers, where necessary for our business operations;
- third-party service providers who assist us with website hosting, email delivery, analytics and administrative functions, under contractual obligations to protect your information;
- government bodies, regulators or law enforcement agencies where required or authorised by Australian law.
We do not sell, rent or trade your personal information. Where service providers are located overseas, we take reasonable steps to ensure they comply with the Australian Privacy Principles.
6. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, analyse site traffic and understand how visitors use our pages. You can adjust your browser settings to refuse cookies; however, some features of the website may not function fully as a result. Analytics data is used in aggregate form and is not used to identify individual visitors.
7. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices, and limiting access to personal information to personnel who need it to perform their duties.
When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or permanently de-identify that information.
8. Access to and correction of your personal information
You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe and will not charge a fee for lodging a request.
To make a request, please contact us at ceo@solvtech.online. In some circumstances, we may refuse access where permitted or required under the Australian Privacy Principles; if so, we will provide written reasons and information about how to seek a review of the decision.
9. Direct marketing
We may use your contact details to send you information about our services where you have consented, or where it is within your reasonable expectations and you have an opportunity to opt out. Every marketing communication will include a simple way to opt out of future communications, and you may also opt out at any time by emailing ceo@solvtech.online.
10. Complaints and enquiries
If you have any questions about this policy, or if you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us:
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.
This policy was last reviewed in 2024.